Shipping policy

Shipping & Returns Policy

Last updated: September 8, 2026

Thank you for shopping with us. We aim to make your shopping experience as simple and reliable as possible. Please read the following policy carefully regarding shipping, deliveries, and returns.

Shipping

We currently ship orders to customers in the United Kingdom and selected international destinations.

Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next available business day.

Delivery Time

Estimated delivery times are:

  • United Kingdom: 3–7 business days

  • International: 5–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to postal services, customs procedures, weather conditions, or other circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the relevant shipping carrier to investigate the shipment.

Please note that tracking information may take up to 48 hours to become available after dispatch.

Returns & Refunds

We offer a 14-day return policy.

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned with all original packaging, accessories, and documentation where applicable

  • Not show signs of damage, misuse, or excessive handling

  • Be securely packaged to prevent damage during return shipping

How to Request a Return

To request a return, please contact our customer service team within 14 days of receiving your order.

Please include:

  • Your order number

  • The name used to place the order

  • The reason for the return

  • Photos of the item if it is damaged or defective

We will provide you with the return instructions and return address.

Please do not send an item back without contacting us first.

Return Shipping

Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of returning the item.

For faulty, damaged, or incorrect items, please contact us before returning the product so that we can provide appropriate instructions.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will normally be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original standard shipping costs may be refunded where required by applicable UK consumer law.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and photographs showing the issue so that we can investigate and provide an appropriate solution.

Exchanges

We do not normally offer direct exchanges.

If you would like a different product or variation, you may return your original order in accordance with this policy and place a new order.

Exceptions

Certain products may not be eligible for return where permitted by applicable law, including products that are personalised, made to order, or otherwise exempt from cancellation rights.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer service team.

Email: contact@king-canvas.com

We are happy to assist you with your order.